Support

Quality customer support should be a primary consideration when selecting your practice management or EHR/EMR vendor. MSHealth is committed to provide the best possible technical support. Our support offers a complete portfolio of high quality, innovative technical support plans and services to help you get the most from our PACE+ Software System.

From MSHealth/PACE+ support plans, subscribers can take advantage of the following services:

1- Maintenance updates

2- Help Desk, e-mail and telephone support

3- Implementation and consulting


Software Integration Support

We offer support during the whole installation and integration process: from implementation to maintenance and updates. PACE+ support is a completely incorporated program every step of the way. MSHealth increases your medical practice's efficiency by offering the following:

  • Hosted email
  • Microsoft Exchange mail servers
  • Microsoft Active Directory design and set-up
  • Inclusive integration or maintenance service
  • Changes, updates automatically across the system
  • No lost data or superbills


Technical / Maintenance Support

PACE+ includes the highest quality technical support service. PACE+ Software System consultants help to create a tailored setup to integrate into your healthcare setting. Contact us with questions about self-hosting, proprietary system interfacing, custom development, back office outsourcing, security and compliance, and IT support and consulting.


Sales Support

Save patients money and improve medication fidelity with PACE+ best feature of our Electronic Medical Billing System. You can process orders right from the desktop and submit prescriptions electronically through the PACE+ e-prescribe option. Because we are responsive and customer-focused, PACE+ is committed to helping clients manage their practices profitability and proficiently. Our program streamlines your practice from initial review through implementation and beyond. PACE+’s fully incorporated Medical Practice Management System enables clients to effectively manage all aspects of their business. For sales inquiries, send us an email: info@mshealth.com


Remote Support

PACE+ assistance experts are effective and experienced. Our top quality remote support staff assist you with any technical issues. We are dedicated to ensuring you get the most out of PACE+.

When clients call the PACE+ toll-free support line, we provide them with the following:

  • Immediate response time from a live Support Specialist
  • Remote connectivity to your system to provide accurate troubleshooting
  • Follow-up calls to ensure the problem is permanently resolved


Community-based Network System of Care

The PACE+ Community-based Network System of Care (SOC) model empowers communities with a network of agencies to collaborate and manage clients separately or with others under one solution (i.e. schools and independent school districts, child welfare, juvenile justice, CPS, city/county/state health agencies, mental health providers, health & wellness providers, dental providers). It is a cohesive web-based data management and reporting system for each agencies’ users at multiple sites. The SOC model customizes processing, validation, data gathering and client management to meet each agencies’ needs and integrate their services. Child/Adult mental health, social services, health & wellness and grant providers can manage, track, measure, report, and validate client and participant programs and services. The model represents a true health information exchange and development for each client’s medical history.


Implementation

We personalize your training to your business. The PACE+ team improves the approach and performance of your system and the training of your workers by
analyzing your office flow, working strategy and healthcare setting needs. We can transfer pre-existing personal information from almost any program you are currently using.

PACE+ is compatible with a variety of operating system such as Microsoft Windows. Incorporate web servers and work channels to streamline your system and decrease costs. PACE+ can be used with PC or Mac. You can choose MSHealth training through local training classes, remote connection classes, or online classes.

Content Management Solution Tool: Incorporated in PACE+ is a content software management tool designed specifically to access, dissemination and use the organization’s data. The Content Management Solution (Content Distributor™) maximizes and shares the value of information by providing intelligent access to all kinds of electronic content and information.

Contact Support

  • E-Mail us: support@mshealth.com
  • Call us at 908-850-5525
  • MS Health HelpDesk
  • To find out more about our support plan options, email info@mshealth.com
Hours Of Operation

Monday – Thursday
7:00 a.m. to 8:00 p.m., EST
 

Friday
7:00 a.m. to 7:00 p.m., EST

Saturday – Sunday
Emergency support only for login issues – please email 
Support@mshealth.com. On-call Tech Support will respond between 9:00 a.m. and 5:00 p.m.